Avaya Aura Contact Center Adds Social Media Manager, Increases Scalability
With this in mind, Avaya has updated the Avaya Aura Contact Center (AACC), a SIP-based multimedia contact center application first introduced last fall. AACC enables multimedia capabilities so that customers and agents Over at AACC, classes took a unique turn. “My husband was at AACC and said the walls of the room he was in [...]